Privacy policy

Last Updated: September 12, 2025

FamIndia operates this store and website, along with all related content, tools, products, and services (collectively, the "Services"), to provide you, the customer, with a personalized and seamless shopping experience. Our Services are powered by Shopify, which helps us deliver and manage these services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Services, make a purchase, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to your personal data.

By accessing or using the Services, you agree that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described here.

Information We Collect

When we say "personal information," we mean any data that can reasonably identify you or link to you. This does not include anonymous or de-identified data.

We may collect the following types of personal information, depending on how you interact with us and applicable law:

  • Contact Information: Name, billing and shipping addresses, phone number, and email address.

  • Financial Information: Payment details, such as credit card numbers, transaction information, and payment confirmations.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Items viewed, added to the cart, purchased, returned, exchanged, or canceled.

  • Communication Data: Messages or inquiries you send us, including customer support requests.

  • Device Information: IP address, browser type, and device identifiers.

  • Usage Information: How you interact with the Services, including navigation and activity patterns.

Sources of Information

We may collect personal information from:

  • You Directly: When you create an account, place an order, or contact us.

  • Automatically: Through cookies and similar tracking technologies when you browse or use our Services.

  • Service Providers: Third-party vendors helping us with payments, shipping, analytics, and more.

  • Partners or Third Parties: Where authorized or legally required.

How We Use Your Information

We use your personal information for the following purposes:

  1. Provide and Improve Our Services:

    • Process payments, orders, returns, and exchanges.

    • Personalize your shopping experience by remembering your preferences.

    • Send notifications and account updates.

    • Offer customer support and facilitate reviews.

  2. Marketing and Advertising:

    • Send promotional emails, SMS, and advertisements tailored to your interests.

    • Show relevant ads based on your activity.

  3. Security and Fraud Prevention:

    • Verify accounts and prevent unauthorized access.

    • Detect and address fraud, illegal activities, and security threats.

  4. Communications:

    • Respond to your inquiries and maintain business relationships.

  5. Legal Compliance:

    • Comply with laws and respond to legal requests.

Sharing Your Information

We may share your personal information with third parties in the following scenarios:

  • Service Providers: For payments, shipping, analytics, customer support, etc.

  • Marketing Partners: For advertising and personalized marketing campaigns.

  • Your Consent: When you authorize us to share information, such as shipping products.

  • Business Transfers: In case of a merger, acquisition, or bankruptcy.

  • Legal Obligations: To comply with laws, subpoenas, or investigations.

Shopify’s Role

Our Services are hosted by Shopify, and your data may be shared with them for service delivery and improvements. Shopify processes your personal data as outlined in their privacy policy, which you can view here.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before interacting with them.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from children. If you believe we have collected such data, contact us to request its deletion.

Data Security and Retention

We take reasonable steps to protect your data, but no security system is foolproof. The length of time we retain your information depends on business, legal, and regulatory requirements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Accessing and reviewing your data.

  • Correcting inaccurate data.

  • Requesting deletion.

  • Data portability requests.

  • Opting out of promotional communications.

You can exercise these rights by contacting us directly. We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, you can contact us. In some regions, you may also lodge complaints with data protection authorities.

International Transfers

Your data may be transferred, stored, and processed outside your home country. We ensure such transfers meet applicable data protection standards, such as using recognized data transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on our website.

Contact Us

If you have any questions or want to exercise your rights regarding your personal information, please contact us:

📧 support@famindia.store
🏢 EPIP, E-127, SITE-V, KASNA, Gautam Buddha Nagar, Uttar Pradesh, Greater Noida, UP – 201308, India

 

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